Support Overview
CAT support is awesome, our people are knowledgeable and skilled with both how to use CAT software and also in their understanding of the construction industry.
Our support team has an excellent knowledge of each of our client groups and how each style of business functions. Consequently when you contact our support desk you get an answer that is relevant to the software and based on years of experience in dealing with construction related businesses.
Support and services are scalable to suit the size and complexity of your business.
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On Line Interactive Training for individuals or groups
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Regular interactive webinars for individuals or groups
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On Site Training
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Custom design and build software
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Implementation Service and or Assistance
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Support Agreement
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A support
agreement is your assurance that you will always get
priority response and any questions regarding the usage of
your CAT system will always be answered promptly and
accurately.
Services covered by your support agreement include:
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Voice support for your nominated CAT Administrator
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Email support for the rest of your staff
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On line training for your nominated CAT Administrator
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Upgrades of standard systems with no charge
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Regular newsletters that keep you informed about CAT Software developments and industry news.
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Significant discounts on other CAT products and services.
License Fees
License fees only apply if you do not have a support agreement. Generally license fees will be 10% of your software purchase for as long as you continue to use CAT software for a maximum of three years. Services covered by your license agreement include access to the Email ask and answer support service and upgrades of standard systems with no cost for software.